THINGS TO CONSIDER IN RETURN AND EXCHANGE
- You can request a refund or exchange within 14 days after you receive your order. Exchange and refund requests after the legally recognized 14-day period will not be approved.
- Shipping costs for returns and exchanges on discounted products are the responsibility of the customer.
- There is no return or exchange options for showroom sales.
When making a return/exchange;
- Make sure that the product is not worn and the tag is not removed. - Make sure that the product is sent with its original box.
- Belt, buckle, etc. that come with the product. Make sure the accessories are complete. - Make sure you get a cargo tracking number from the cargo company.
- You can request an exchange only for the sizes of the same product.
If the products you return comply with the return conditions, the refund process will be completed by Occleus within 1-5 business days and forwarded to your bank. While the refunded amount is reflected on credit cards within 1-5 business days on average, this process may take longer depending on your bank. You can follow the refund process by contacting your bank.