RETURN AND EXCHANGE PROCEDURES
You can request a refund or exchange within 14 days after you (or a person you designate) receive your package.
Exchange and refund requests after the legally recognized 14-day period will not be approved.
How can I return or exchange the product I purchased?
For the products you want to return, you can use the Account>My Orders>Return Request management or you can create your return request by sending an e-mail to support@occleus.com.
What are the return and exchange conditions?
When making a return/exchange;
- Please ensure that the product is unworn and that the tag and protective band are intact. Products with removed tags or protective bands will be considered worn and deformed, and returns will not be accepted.
-Make sure the product is returned in its original packaging.
- Belt, buckle, etc. that come with the product. Make sure the accessories are complete.
- Make sure you get a cargo tracking number from the cargo company.
- You can request an exchange only for the sizes of the same product.
How long does it take for the refund to be reflected in my account after the return?
If the products you return comply with the return conditions, the refund process will be completed by Occleus within 1-5 business days and forwarded to your bank. While the refunded amount is reflected on credit cards within 1-5 business days on average, this process may take longer depending on your bank. You can follow the refund process by contacting your bank.
How can I change the product I purchased?
For more information about the products you want to exchange and returns within 14 days of receiving your order, you can contact us at support@occleus.com.
OCCLEUS PAYMENT AND DELIVERY TRANSACTIONS
Occleus.com currently accepts all payment methods accepted for use in the Iyzico infrastructure.
CREDIT CARD
When customers place orders online, their credit information is transmitted to a protected online banking system provided by Iyzico.
CREDIT CARD FEE
Once your order is placed, the required amount is held as a pre-authorization. This is not a real payment. Pre-authorization ensures that sufficient funds are available to process the transaction. After your order is shipped, payment is taken from your card according to the amount and currency of your order. If your order is unfortunately cancelled, occleus.com will release the pre-authorization immediately. PLEASE NOTE that your bank may need additional time to process the money back into your account.
Possible transfer costs and bank charges will be borne by the customer. Your order will be sent after your payment reaches our account. Refunds from returns will be refunded to the bank account from which the original order was paid.
*In accordance with the new EU Directive UE 2016/679 on Data Protection (GDPR), data may be transferred to non-EU countries or countries not included in the European Economic Area. However, they do not ensure adequate protection of personal data. In all cases, data processing will be carried out in accordance with the provisions of existing rules and regulations.
PRICES AND CURRENCIES
Payments for shipments, as well as all refunds, are invoiced in Turkish Lira (TL). Credit cards will be charged in Turkish Lira, therefore, due to exchange rates in international sales, the final price will be calculated based on the exchange rate valid on the day the credit card company carries out the transaction. When a refund is processed, the exchange rate used is the exchange rate on that day. This may also result in a difference in the price paid and the price refunded due to fluctuating exchange rates.
SHIPPING METHOD
Occleus.com delivers packages to Turkey with Yurtiçi Kargo and to other countries around the world with DHL Express. All orders are processed within 3 business days and then shipped. However, during sales seasons, orders may experience a slight delay due to an excessive amount of orders. occleus.com cannot be held responsible for shipping delays caused by weather conditions, international customs issues or other circumstances beyond Occleus' control. Your invoice will be sent to you by e-mail after it is shipped.
Discounted items reflect discounted prices. The value of the goods will be publicly available with taxes on all orders. Once orders have been shipped, cancellation or change of shipping address will no longer be possible. Please make sure you enter the correct address when ordering.
After you receive your package, you can request a refund or exchange within 14 days from when you (or a person you designate) received the goods.
ORDERS
Occleus created and published the website occleus.com with the mission of providing an exclusive service for its customers. The products offered for sale on the occleus.com website belong to the "End Customer". It targets persons and persons who do not carry out their own entrepreneurial or professional activities, which include but are not limited to the resale of products purchased from occleus.com by the end customer. Therefore, occleus.com requests that users who are not considered "End Customers" refrain from attempting to establish business relationships with occleus.com or use third-party accounts to submit purchase orders for the product for sale.
Regarding the commercial policy described above, occleus.com reserves the right not to process orders from persons who are not End Customers and other orders that do not comply with such commercial policies. occleus.com reserves the right to refuse to process an order and/or provide service to anyone at any time. occleus.com reserves the right to reject the order if the order does not receive clear verification and confirmation from the customer's bank. occleus.com reserves the right to delay shipment if the order cannot be shipped for reasons beyond our control. Please note that during promotions and sales, immediate shipping delays may occur. Orders placed separately will be shipped separately.
Once your order is placed you will receive an email informing you of the details of your order. This email is NOT an acceptance of your order, only an acknowledgment that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and occleus.com will be completed when we send you an email confirming that the goods have been dispatched. Neither our third party payment processor nor our designated courier is authorized to accept an order on behalf of occleus.com. For example; We reserve the right to not accept your order if we cannot obtain authorization for payment, if shipping restrictions apply to a particular product, if the product ordered is out of stock or does not meet our quality control.
We may also decline to accept a transaction or refuse service to anyone at any time, for any reason, in our sole discretion. Whether or not that product has been sold, we may withdraw any product from occleus.com, remove, display or edit any material or content on occleus.com, refuse to process a transaction, or resolve or suspend any transaction after the transaction has begun. We will not be liable to you or any third party for receipt.
Although every effort is made to ensure that the details on our website are correct we may occasionally find an error in the pricing of products. If we detect an error in the pricing of an item in your order we will notify you as soon as possible. We will have no obligation to accept or fulfill an order for a product advertised at an incorrect price and will reserve the right to cancel any such order in transit to acceptance. If for any reason you order a product that is incorrectly priced, we will email, text or telephone you to inform you that we do not accept your order and/or that part of your order has been cancelled. If you have already paid for the goods, we will refund the full amount as soon as possible.
SUITABLE PRODUCTS
Orders for existing products will be processed within 3 business days after the order is placed, upon confirmation of their availability and control of the bank transaction. The amount of transactions made with credit cards will only be paid when the order is processed. If the selected payment method is bank transfer, the order will be shipped only after the payment is confirmed and transferred to our bank account.
Please note that during seasonal sales and promotional sales, there may be delays in processing orders.
PRE-ORDER PRODUCTS
A pre-order is a reservation for a product that is not yet available but will be available soon. Pre-order products are shipped as soon as they reach the warehouse within the time specified on the purchase page. If the pre-ordered product fails to deliver, occleus.com will immediately notify customers and refund their payments. Occleus.com cannot be held responsible for shipping delays caused by circumstances beyond Occleus' control that cause pre-ordered products to arrive at the warehouse later than the time specified on the products' purchase page. For pre-order purchases, credit cards are debited at the time the order is placed. Payment for pre-order items purchased via bank transfer must be made within 48 hours of order placement as specified in the bank transfer instructions.
Regarding existing products and pre-orderable products, shipment will be carried out in 2 different stages;
- Available products will be shipped via standard shipping methods.
- Pre-orderable items will ship as soon as the items are available in stock.
SHIPPING COSTS
Shipping costs for each specific geographic area are calculated at checkout and are listed below. If the customer refuses the delivery of the box for any reason, the shipping costs and import fees for automatically returning the box to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Shipping from occleus.com to all countries except Turkey will be made "buyer pays". This means you may be subject to custom fees, import fees and taxes, which are the sole responsibility of the customer and will not be refunded by Occleus. When shipping outside Turkey, the prices shown on occleus.com do not include import duties, customs fees and taxes.
Products; may be subject to custom fees, import fees and/or taxes. These are the sole responsibility of the customer and will not be refunded by Occleus.
After a parcel is sent from Turkey to foreign countries, delivery time may vary between 1 and 4 days.
SHIPMENT TRACKING
When the order is tendered to cargo, customers living in Turkey will receive an e-mail from Yurtiçi Kargo, and customers living outside Turkey will receive an e-mail from DHL containing the tracking number for the order.
To find out your order status within Turkey https://www.yurticikargo.com/tr/online-servisler/gonderi-sorgula and to find out your order status abroad, http://www.dhl.com/en.html You can check by entering your tracking number at the addresses.
SHIPMENT INSURANCE
We encourage our customers not to accept shipments that appear to be damaged, broken or destroyed. For support in such cases support@occleus.com Contact our customer service team at. The goods are your responsibility from the moment we deliver them to the address you gave us. Any claims regarding damages, missing items and/or delivery to the wrong address must be received by occleus.com within 10 days from the delivery date of the order, otherwise the claim will not be accepted. If, due to the customer's lack of cooperation (wrong phone number, wrong address, recipient not being present at the address, non-compliance with import regulations), occleus.com is not successfully delivered to the customer's address in accordance with the commercial contract, the costs, including import fees that may be assessed upon re-entry to Turkey, will be transferred to Turkey at the customer's expense. There may be a risk of being sent back to . These fees will be deducted from any potential refund.
DELIVERY
Upon delivery, customers are kindly requested to inspect the package carefully before signing and confirming the delivery is complete. If the parcel is damaged, wet or the adhesive tape does not appear intact, the customer is requested to sign the parcel delivery with the note "Received without control" or reject the parcel delivery.
If the package remains untouched, customers should open a claim with their local DHL or Yurtiçi Cargo office and support@occleus.com You are invited to contact occleus.com immediately via email address. We recommend that you take photos before opening the box and share them with us immediately so that we can submit a request to the cargo company. If the package is not intact and the customer signs for the delivery without a "Received without check" note, the delivery will be automatically deemed accepted and occleus.com will therefore not be able to accept any related claims.
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with occleus.com and undertake to accept the delivery of the package related to the order placed. If it cannot be delivered to the provided shipping address, due to reasons that may arise due to the customer's non-cooperation (incorrect or incorrect telephone number, incorrect or incorrect delivery address, absence of recipient) or if the customer refuses to receive the package, the parcel will be returned to the occleus.com sender in Istanbul. Expense includes shipping costs and any customs and duty fees; The amount will be deducted from the total amount of the order to be refunded.
DELIVERY TIME
Occleus.com processes orders from Istanbul, Turkey on weekdays (Monday, Tuesday, Wednesday, Thursday, Friday). Occleus.com orders are processed within 3 business days after the order is placed and are shipped thereafter. Orders placed from Friday to Sunday or a holiday will be processed within 3 business days after the holiday and shipped thereafter. occleus.com cannot be held responsible for transit delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances beyond occleus.com's control.
Once the package has been shipped, the arrival time of the shipment may vary depending on the city and country.
You can get more information about delivery and shipping from the links below;
Domestic Shipping: https://www.yurticikargo.com/tr/bize-ulasin